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FAQ

Our Watches and Bands


What is our leather made from?
Our leather is vegan and cruelty free, meaning there weren’t any animals harmed or used in the process of creating our leather bands. Our leather is microfiber man made leather made from recycled materials. The qualities our leather possesses includes:
- A very good hand feel and comfortable touch.
- Lighter weight than genuine leather
- Hydrolysis resistant
- Very durable
- Abrasion resistant
- Eco friendly and ethically minded
- Cruelty free

How do I take care of my leather band?
Overtime the leather will develop an inherent, natural patina and will darken with wear.
To preserve your leather band we recommend: Avoid allowing the leather strap to come into contact with water, moisture, oils, perfumes or cosmetics as this will significantly deteriorate the lifespan of the item.
Avoid over-exposure to extreme heat or direct lighting storing it in its original packaging in a cool place when not in use.

Are all your bands interchangeable with both original TIVC and Kaizen watches?
Yes, all our bands and watches are interchangeable.

Are our watches and our leather ethically made?
The factory where our watches are currently being manufactured is only a small factory that has an IS9000 standard which has been running for five or so years.
The factory currently employs approximately 150 staff members. It's run very well and the workers are all treated fairly.
Our leather comes from a separate manufacturer who has met an IS9001 standard and have agreed to meet our standards of being ethically produced.
That means it is no danger to the environment and the people producing it.
Our leather production meets the requests of not including any and all 168 (soon to grow to a list of 400) substances on the candidate list of SVHC for authorisation, published by the European Chemicals Agency regarding related regulation concerning the REACH. This means SVHC (Substances of Very High Concern) lists substances used in production which fall under the criteria of being a class 1 or 2 carcinogen, mutagen or toxin for reproduction or if there is evidence that the substance has an equivalent degree of concern.

We are by no means perfect as there is always room for improvement but we are continually striving to find ways to have our products produced in an ethical and environmentally friendly manner from start to finish.

Pinatex

What is Pinatex?
Pinatex is a natural, innovative and patented new material made from pineapple leaf fibers gathered by partner farming cooperatives in the Philippines. Pinatex fibers are the by-product of the pineapple harvest. No extra land, water, fertilizer or pesticides are required to produce them.

How do I look after my Pinatex leather band?
To keep you Pinatex product in top condition we recommend that you wax it regularly using a natural wax which can be found on our online store. Follow the instructions carefully on the product you purchase.
We also recommend using Liquidproof Protector, a natural non toxic coating that will make the product water and stain repellent.
 

GIFT VOUCHERS

How do the gift vouchers work?
The gift voucher will come with a personalised code for the person receiving the voucher to redeem online at checkout. This code will be valid for one use only. Remember when you purchase your gift voucher for someone to note down who the voucher is for!

How long is the gift vouchers valid for?
All gift vouchers are valid for one year from date of purchase.

Can I refund a gift voucher?
Unfortunately you cannot refund your gift voucher.
Please note, gift vouchers are not transferable or redeemable for cash.

Can I get a gift voucher valued at a different amount that is not listed?
Yes you can! Please contact us for custom voucher amounts at enquiries@timeivchangewatches.com.au or he contact form below.


monogramming

What are the pouches that you monogram on?
We now send out watches out in vegan leather watch pouches.
Monogramming is an extra $5.00 for 1-3 letters.
We will only monogram on the watch pouches, not the band pouches. 

What colour watch pouch will I receive?

For the time being, we only have Navy coloured watch pouches.

What colour monogramming can I choose from?
We currently only monogram in gold and silver.

What font do you monogram in?
We currently only use Sans Serif font for monogramming.

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