FAQ

How do I take care of my leather band?
Overtime the leather will develop an inherent, natural patina and will darken with wear.
To preserve your leather band we recommend: Avoid allowing the leather strap to come into contact with water, moisture, oils, perfumes or cosmetics as this will significantly deteriorate the lifespan of the item.
Avoid over-exposure to extreme heat or direct lighting storing it in its original packaging in a cool place when not in use.

Are all your bands interchangeable with both original TIVC and Kaizen watches?
Yes, all our bands and watches are interchangeable with TIVC models of the same size. 40mm watches are only compatible with 20mm bands and 36mm watches are only compatible with 18mm bands. 

Are our watches and our leather ethically made?
The factory where our watches are now being manufactured is factory in Hong Kong that is a SA8000 certified factory. This certifications deems a factory as ethical.  
The factory currently employs approximately 150 staff members. It's run very well and the workers are all paid and treated fairly. They also work in safe and clean conditions which means it is no danger to the people producing our watches.

Our leather production meets the requests of not including any and all 168 (soon to grow to a list of 400) substances on the candidate list of SVHC for authorisation, published by the European Chemicals Agency regarding related regulation concerning the REACH. This means SVHC (Substances of Very High Concern) lists substances used in production which fall under the criteria of being a class 1 or 2 carcinogen, mutagen or toxin for reproduction or if there is evidence that the substance has an equivalent degree of concern.

We are continually striving to find ways to have our products produced in an ethical and environmentally friendly manner from start to finish.

My watch can't fit your band size. Can you make me a custom size band?
Unfortunately no we cannot make custom sized bands because we have minimum order quantities we need to meet with our productions.

What colour monogramming can I choose from?
We currently only monogram in gold and silver.

What font do you monogram in?
We currently only use Sans Serif font for monogramming.

How long does it take to ship my order? 
Orders are normally dispatched within 24-48 hours. Shipping Australia wide normally takes between 2-5 business days via standard shipping and 2-3 days via express shipping.
International orders can take anywhere between 7-14 working days via standard shipping and 5-7 working days via express depending on the destination country. For more information about shipping see our shipping policy

Will I need to pay for customs if I live outside of Australia? 

Time IV Change does not cover any extra taxes or customs clearance costs. It is up to the consumer to cover customs charges IF it is required by the country it is being delivered to. We do all we can to avoid customs charges in all European countries including the UK and Ireland, however it is at the discretion of the countries customs office to determine whether the value is under the threshold before a customs charge is added and they release your package.

Please check Duty taxes here www.dutycalculator.com each country is different so you will need to check with your countries customs & import duty office. Custom taxes are completely out of our control and we can not guarantee that you will not be charged.