Are all your bands interchangeable with both original TIVC and Kaizen watches?
Yes, all our bands and watches are interchangeable.
Are our watches and our leather ethically made?
The factory where our watches are now being manufactured is factory in Hong Kong that is a SA8000 certified factory.
The factory currently employs approximately 150 staff members. It's run very well and the workers are all paid and treated fairly. They also work in safe and clean conditions which means it is no danger to the people producing our watches.
Our leather production meets the requests of not including any and all 168 (soon to grow to a list of 400) substances on the candidate list of SVHC for authorisation, published by the European Chemicals Agency regarding related regulation concerning the REACH. This means SVHC (Substances of Very High Concern) lists substances used in production which fall under the criteria of being a class 1 or 2 carcinogen, mutagen or toxin for reproduction or if there is evidence that the substance has an equivalent degree of concern.
We are by no means perfect as there is always room for improvement but we are continually striving to find ways to have our products produced in an ethical and environmentally friendly manner from start to finish.
What is Pinatex?
Pinatex is a natural, innovative and patented new material made from pineapple leaf fibers gathered by partner farming cooperatives in the Philippines. Pinatex fibers are the by-product of the pineapple harvest. No extra land, water, fertilizer or pesticides are required to produce them.
How do I look after my Pinatex leather band?
To keep you Pinatex product in top condition we recommend that you wax it regularly using a natural wax which can be found on our online store. Follow the instructions carefully on the product you purchase.
We also recommend using Liquidproof Protector, a natural non toxic coating that will make the product water and stain repellent.
What colour monogramming can I choose from?
We currently only monogram in gold and silver.
What font do you monogram in?
We currently only use Sans Serif font for monogramming.
How long does it take to ship my order?
Orders are normally dispatched within 24-48 hours. Shipping Australia wide normally takes between 2-5 business days via standard shipping and 2-3 days via express shipping.
International orders can take anywhere between 7-14 working days via standard shipping and 5-7 working days via express depending on the destination country. For more information about shipping see our shipping policy
Will I need to pay for customs if I live outside of Australia?
Time IV Change does not cover any extra taxes or customs clearance costs. It is up to the consumer to cover customs charges IF it is required by the country it is being delivered to. We do all we can to avoid customs charges in all European countries including the UK and Ireland, however it is at the discretion of the countries customs office to determine whether the value is under the threshold before a customs charge is added and they release your package.
Please check Duty taxes here www.dutycalculator.com each country is different so you will need to check with your countries customs & import duty office. Custom taxes are completely out of our control and we can not guarantee that you will not be charged.
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